Oluma Workspace Terms of Service

1. Scope of Services

Oluma provides organizational alignment, leadership development, and change acceleration services, including but not limited to:

• Specific deliverables, timelines, and fees will be outlined in separate Statements of Work (SOW) or engagement agreements.

ALIGN Diagnostic Sprint™

The ALIGN Diagnostic Sprint™ is a short-term diagnostic engagement designed to assess organizational alignment and change readiness.

• Organizational Alignment Assessments — evaluate the current state of alignment across teams and leadership.
• Leadership Interviews — in-depth conversations with key leaders to surface priorities and gaps.
• Stakeholder Feedback — gather perspectives from across the organization.
• Diagnostic Analysis — synthesize data into meaningful organizational insights.
• Insight Reports — clear, actionable documentation of findings.
• Strategic Recommendations — guidance to inform next steps and priorities.

The Sprint provides diagnostic insight and strategic guidance and does not guarantee specific business outcomes.

ALIGN Change Accelerator™

The ALIGN Change Accelerator™ is an 8-week structured engagement designed to support organizational or departmental alignment and change implementation.

Phases of the Program: Assess · Align · Lead · Plan · Act · Check.

The program may include organizational and team assessments, alignment workshops, leadership facilitation, strategy and implementation guidance, action planning, and progress checkpoints.

Client Requirement: Participation requires reasonable collaboration and availability from the Client organization.

Oluma's Role: Oluma provides guidance and facilitation, but implementation responsibility remains with the Client.

Client Responsibilities

Clients agree to the following obligations to ensure the effectiveness of services:

• Provide accurate organizational information to support diagnostic and advisory work.
• Ensure participation of relevant leadership and stakeholders throughout the engagement.
• Respond to assessment requests in a timely manner.
• Respect confidentiality of assessment participants at all times.
• Use Oluma materials only for internal organizational purposes.

Failure to provide required participation or information may affect the effectiveness of services.

Assessments and Diagnostic Tools

Oluma may utilize diagnostic tools and assessment instruments. These tools are used for organizational insight and leadership reflection, not for clinical, legal, or psychological diagnosis. Assessment results are intended for strategic and developmental use only.

Confidentiality

Oluma treats all client information as confidential.

• Individual assessment responses may be aggregated and anonymized in reports.

Intellectual Property

All Oluma materials remain the intellectual property of Oluma Workspace, including:

• ALIGN Diagnostic Sprint™ Framework
• ALIGN Change Accelerator™ Methodology
• Reports and Diagnostic Models
• Training Materials
• Assessment Instruments
• Organizational Frameworks, Worksheets, and Facilitation Tools

Clients receive a non-transferable license for internal use only. Clients may not reproduce Oluma frameworks, distribute materials externally, resell or license Oluma intellectual property, or create derivative frameworks based on Oluma models without written permission.

Fees and Payment

Fees for services will be specified in the engagement agreement or Statement of Work.

• Payment Terms — unless otherwise specified, invoices are payable within 15 days of issuance.
• Late Payments — late payments may incur interest charges. Oluma reserves the right to pause services for overdue accounts.
• Non-Refundable Fees — fees are generally non-refundable once services begin.

Limitation of Liability

Oluma provides consulting and advisory services designed to support organizational improvement. Important acknowledgments: business outcomes cannot be guaranteed; organizational decisions remain the responsibility of the Client.

• To the fullest extent permitted by law, Oluma's maximum liability shall not exceed the fees paid for the specific engagement.

Professional Disclaimer

Oluma services provide strategic consulting and organizational development guidance.

• Not Legal Advice — Oluma services do not constitute legal advice of any kind.
• Not Financial Advice — Oluma services do not constitute financial advice or guidance.
• Not Clinical Services — Oluma services do not constitute psychological or clinical services.
• Not Employment Law Guidance — Oluma services do not constitute employment law guidance.

Clients should consult appropriate licensed professionals when needed.

Cancellation and Rescheduling

Workshop and facilitation sessions may be rescheduled with reasonable notice.

• Short-Notice Cancellations — if the Client cancels with less than 5 business days notice, Oluma may charge a rescheduling fee.
• Repeated Cancellations — repeated cancellations may impact engagement timelines and overall program effectiveness.
• Oluma's Right to Reschedule — Oluma reserves the right to reschedule sessions if necessary.

Termination

Either party may terminate an engagement with written notice, according to the terms of the Statement of Work.

• Work completed remains billable.
• Intellectual property rights remain with Oluma.
• Confidentiality obligations remain in effect.

Data and Privacy

Oluma may collect and process data necessary to deliver services, including:

• Assessment Responses — responses collected through diagnostic and assessment instruments.
• Leadership Feedback — qualitative and quantitative feedback gathered from leadership participants.
• Organizational Information — contextual data provided by the Client to support service delivery.

Data will be handled in accordance with Oluma's Privacy Policy. Oluma may retain anonymized data for benchmarking, research, and improvement of diagnostic models.

Modifications to Terms

Oluma may update these Terms from time to time. Updated versions will be posted on the Oluma website or provided during engagement agreements. Continued participation in services constitutes acceptance of updated terms.

Governing Law

These Terms shall be governed by the laws of the State of Virginia, without regard to conflict of law provisions.